Order Processing
Below you will find detailed information about our order processing procedures and the maximum processing time. This will help you understand how long it takes for your order to be processed.
After Placing the Order
| Step | Description | Time Frame |
|---|---|---|
| Order Placement | Once you place your order, it enters a 1-hour cancellation period. | 1 hour |
| Order Assignment | After the cancellation period, your order is assigned to one of our agents. | After cancellation period |
| Order Processing | If there is a high volume of orders, processing might take longer. We strive to improve our processing times. | Up to 2 days* |
| Carrier Notification | Once your order is processed, we notify the carrier to obtain a tracking number. | - |
| Tracking Number Update | Your order is updated with the tracking number after collection by the courier. This may take a few hours. | - |
*In some cases, processing may take longer due to high order volumes. We apologize for any inconvenience and appreciate your understanding.
Important Notes
- Business days are counted from the time the shipment is collected by the courier.
- You will receive an automatic update with the tracking number once the courier collects your shipment.
- In some cases, certain products may be shipped directly from our supplier. However, this will not affect the overall delivery times.
We are committed to improving our processing times and ensuring that you receive your order as quickly as possible.